Ordering & Shipping
What payment methods do you accept?
Our online checkout accepts Visa, MasterCard, Discover, American Express, Diner's Club, and JCB, as well as PayPal.
How long does shipping take?
Please allow 1-2 working days for us to pack and ship your order. We offer a range of shipping options, so transit times will depend on your selected shipping method. Please see our Shipping Info page for details on available shipping methods.
Where do you ship from?
Your order will ship from Southern California (about 120 miles north of Los Angeles.)
Why does my bank or PayPal statement say “If Wishes Were Ponies” or “WishPony?”
If Wishes Were Ponies—"WishPony" for short—is the name of our company. If Wishes Were Ponies was founded in 2005 and specializes in products for horses and ponies. Ludwig & Wolfgang is our new dog-focused brand, but sold under the umbrella of If Wishes Were Ponies company.
Do you deliver outside the USA?
Yes, we ship to a number of countries outside the USA. Please click here for information on International Delivery.
How long does Free Shipping take?
As the shipping method chosen will depend on the overall size and weight of your order, the free shipping method will vary. If your order is date-sensitive and need it to arrive quickly by a specific date, we recommend selecting a paid shipping method with guaranteed delivery dates (e.g. FedEx Express Saver, 2Day, or Overnight.)
Products
Are your products made in the USA?
All of our products are handmade in the USA from domestic and imported materials.
Are your products made in the USA?
All of our products are handmade in the USA from domestic and imported materials.